Serenity is hiring an Operations Sales Manager to take full ownership of a high-volume service location—the team, the floor, the numbers, the sales pipeline, and the member experience. This role requires someone with a proven ability to drive revenue while running a tight operation at a higher level. You will lead visibly, ensure performance against targets, and maintain high standards even under pressure. If your background blends operations management with a track record of meeting sales goals, you’ll be well prepared. No industry-specific experience required. What you'll be responsible for: - Own day-to-day operations of a high-volume service location—staffing, workflow, floor presence, and output quality - Drive sales performance across the location, meeting revenue targets and KPIs - Set and uphold performance standards through coaching, feedback, and structured accountability - Ensure every member interaction is efficient, professional, and reflects Serenity’s standard of service while identifying and converting sales opportunities - Track location KPIs—sales volume, conversion rates, efficiency, and quality scores—and use data to make operational and commercial decisions - Identify underperformance early and address it directly, with clarity and follow-through What we're looking for: - 10+ years of leadership experience with a demonstrated blend of operations management and sales; you've run the floor and owned a number - A proven track record of meeting and exceeding sales targets with measurable results - Demonstrated accountability to KPIs; you’ve managed them,

Serenity is hiring an Operations Sales Manager to take full ownership of a high-volume service location—the team, the floor, the numbers, the sales pipeline, and the member experience. This role requires someone with a proven ability to drive revenue while running a tight operation at a higher level. You will lead visibly, ensure performance against targets, and maintain high standards even under pressure. If your background blends operations management with a track record of meeting sales goals, you’ll be well prepared. No industry-specific experience required. What you'll be responsible for: - Own day-to-day operations of a high-volume service location—staffing, workflow, floor presence, and output quality - Drive sales performance across the location, meeting revenue targets and KPIs - Set and uphold performance standards through coaching, feedback, and structured accountability - Ensure every member interaction is efficient, professional, and reflects Serenity’s standard of service while identifying and converting sales opportunities - Track location KPIs—sales volume, conversion rates, efficiency, and quality scores—and use data to make operational and commercial decisions - Identify underperformance early and address it directly, with clarity and follow-through What we're looking for: - 10+ years of leadership experience with a demonstrated blend of operations management and sales; you've run the floor and owned a number - A proven track record of meeting and exceeding sales targets with measurable results - Demonstrated accountability to KPIs; you’ve managed them,