IT Technical Support – Tier 1 is a position based in New York, United States, onsite at Pratt Industries. The role provides end-user IT support and desktop administration, installing and maintaining hardware and software across PCs, laptops, mobile devices, printers, servers, and related equipment. Responsibilities include handling work orders, resolving user requests, triaging tickets, configuring workstations, maintaining inventory, onboarding new users, and documenting internal procedures. Activities involve assisting with hardware and software upgrades, assigning users and devices in Active Directory, and performing routine diagnostics and repairs. The role requires a Bachelor’s degree in Information Systems, Business, Communications, or a related field and two years of relevant experience.

IT Technical Support – Tier 1 is a position based in New York, United States, onsite at Pratt Industries. The role provides end-user IT support and desktop administration, installing and maintaining hardware and software across PCs, laptops, mobile devices, printers, servers, and related equipment. Responsibilities include handling work orders, resolving user requests, triaging tickets, configuring workstations, maintaining inventory, onboarding new users, and documenting internal procedures. Activities involve assisting with hardware and software upgrades, assigning users and devices in Active Directory, and performing routine diagnostics and repairs. The role requires a Bachelor’s degree in Information Systems, Business, Communications, or a related field and two years of relevant experience.