Overview: The Senior Data Operations Customer Support Specialist provides frontline and escalated technical support for data access, quality, and availability within a mission-critical federal data environment. The role diagnoses complex data-related problems, coordinates with data engineering teams, and manages customer tickets through resolution while adhering to strict data security and handling policies. The specialist develops and maintains knowledge base content, trains end users on data platform utilization, and drives continuous improvement by identifying patterns in support requests and implementing proactive monitoring.

Overview: The Senior Data Operations Customer Support Specialist provides frontline and escalated technical support for data access, quality, and availability within a mission-critical federal data environment. The role diagnoses complex data-related problems, coordinates with data engineering teams, and manages customer tickets through resolution while adhering to strict data security and handling policies. The specialist develops and maintains knowledge base content, trains end users on data platform utilization, and drives continuous improvement by identifying patterns in support requests and implementing proactive monitoring.