Overview: The Michaels Companies, Inc. is seeking a full-time Sales Manager for the Carrollwood, Florida store to lead a high-performing selling culture, drive strong sales results, and deliver an engaging customer experience. This role oversees front-end and service operations, ensuring consistent execution of selling behaviors, brand standards, and operational expectations. The Sales Manager supports achievement of key sales and service KPIs through effective leadership, customer-focused coaching, and efficient day-to-day execution. Responsibilities: - Assist the Store Manager in leading and enforcing SOPs and Company programs to ensure compliance with applicable laws and requirements. - Ensure execution of Company policies and standards, holding the team accountable for store conditions and results. - Model and coach best-in-class Customer Experience and ART of Selling behaviors to drive conversion and customer satisfaction. - Provide Manager-on-Duty coverage, maintaining floor leadership, service standards, and operational continuity. - Ensure accurate and efficient use of POS and Self-Checkout systems, supporting smooth transactions and customer support. - Oversee balloons business, birthday party operations, and other in-store programs and events. - Promote and enroll customers in the Loyalty Rewards Program, driving retention and repeat visits through consistent execution. - Champion MCC/Extend services (US only), ensuring team awareness and customer adoption of protection plans and offerings. - Drive sales and operational excellence in the Knit & Sew Shop, including
Overview: The Michaels Companies, Inc. is seeking a full-time Sales Manager for the Carrollwood, Florida store to lead a high-performing selling culture, drive strong sales results, and deliver an engaging customer experience. This role oversees front-end and service operations, ensuring consistent execution of selling behaviors, brand standards, and operational expectations. The Sales Manager supports achievement of key sales and service KPIs through effective leadership, customer-focused coaching, and efficient day-to-day execution. Responsibilities: - Assist the Store Manager in leading and enforcing SOPs and Company programs to ensure compliance with applicable laws and requirements. - Ensure execution of Company policies and standards, holding the team accountable for store conditions and results. - Model and coach best-in-class Customer Experience and ART of Selling behaviors to drive conversion and customer satisfaction. - Provide Manager-on-Duty coverage, maintaining floor leadership, service standards, and operational continuity. - Ensure accurate and efficient use of POS and Self-Checkout systems, supporting smooth transactions and customer support. - Oversee balloons business, birthday party operations, and other in-store programs and events. - Promote and enroll customers in the Loyalty Rewards Program, driving retention and repeat visits through consistent execution. - Champion MCC/Extend services (US only), ensuring team awareness and customer adoption of protection plans and offerings. - Drive sales and operational excellence in the Knit & Sew Shop, including
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