Customer Support & Operations Assistant

movme

HybridPosted July 27, 2026

Customer Support & Operations Assistant

movme

HybridPosted July 27, 2026

About the role

movme is redefining mobility with a digital car subscription for private and business customers. We are growing rapidly and seek a Customer Support & Operations Assistant to be the central link between customers, logistics, and internal teams in Frankfurt, Germany.

Responsibilities

Qualifications:

Manage customer support via hotline and email, providing timely, solution-oriented responses to inquiries from new and existing customers (delivery status, returns, invoices, and follow-up subscriptions); escalate complex topics to the appropriate teams.
Plan and coordinate transfer appointments with customers and internal colleagues to ensure smooth daily operations.
Analyze and maintain the Website Chatbot by reviewing conversations, identifying patterns, and updating content and flows accordingly.
Manage documents and CRM data; support simple reports and help build an internal knowledge base.
Support management and other departments with general administrative tasks; assist with onboarding new customers.
Excellent German communication skills; English a plus.
Enjoy working with people; friendly and confident on phone and email.
Structured, autonomous, able to work both in the office and remotely.
First experience in customer service, office management, or similar roles desirable.
Proficient with common office tools; CRM experience beneficial.
Team-oriented and flexible to take on new tasks.
Career growth and competitive compensation; strong growth offers new opportunities.
High-quality equipment: MacBook, iPhone, or whatever you need to pe

About the role

movme is redefining mobility with a digital car subscription for private and business customers. We are growing rapidly and seek a Customer Support & Operations Assistant to be the central link between customers, logistics, and internal teams in Frankfurt, Germany.

Responsibilities

Qualifications:

Manage customer support via hotline and email, providing timely, solution-oriented responses to inquiries from new and existing customers (delivery status, returns, invoices, and follow-up subscriptions); escalate complex topics to the appropriate teams.
Plan and coordinate transfer appointments with customers and internal colleagues to ensure smooth daily operations.
Analyze and maintain the Website Chatbot by reviewing conversations, identifying patterns, and updating content and flows accordingly.
Manage documents and CRM data; support simple reports and help build an internal knowledge base.
Support management and other departments with general administrative tasks; assist with onboarding new customers.
Excellent German communication skills; English a plus.
Enjoy working with people; friendly and confident on phone and email.
Structured, autonomous, able to work both in the office and remotely.
First experience in customer service, office management, or similar roles desirable.
Proficient with common office tools; CRM experience beneficial.
Team-oriented and flexible to take on new tasks.
Career growth and competitive compensation; strong growth offers new opportunities.
High-quality equipment: MacBook, iPhone, or whatever you need to pe

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