Senior Customer Account Manager based in Perris, California, United States (on-site) will mentor entry-level Customer Account Managers (CAMs), oversee knowledge management, and act as an escalation point for customer service issues. The role partners with the Retail Customer Service Supervisor and Manager to maintain high standards of customer service, develop training opportunities, manage onboarding, and lead long-term service improvement projects. Responsibilities include mentoring CAMs, developing programs for upsell opportunities, managing performance reviews, coordinating quarterly business reviews for low-touch customers, reviewing inbound contracted lanes for pricing, and ensuring accurate data entry in logistics software. Qualifications include 1-2 years of customer service experience in logistics/transportation or retail; a bachelor's degree or equivalent experience; strong written and verbal communication; ability to read, analyze, and interpret general business material; and ability to work under pressure, multi-task, and communicate clearly in English. The role requires an on-site presence in Perris, California, United States and may involve lifting up to 25 pounds and the ability to work under varying conditions in an office environment.

Senior Customer Account Manager based in Perris, California, United States (on-site) will mentor entry-level Customer Account Managers (CAMs), oversee knowledge management, and act as an escalation point for customer service issues. The role partners with the Retail Customer Service Supervisor and Manager to maintain high standards of customer service, develop training opportunities, manage onboarding, and lead long-term service improvement projects. Responsibilities include mentoring CAMs, developing programs for upsell opportunities, managing performance reviews, coordinating quarterly business reviews for low-touch customers, reviewing inbound contracted lanes for pricing, and ensuring accurate data entry in logistics software. Qualifications include 1-2 years of customer service experience in logistics/transportation or retail; a bachelor's degree or equivalent experience; strong written and verbal communication; ability to read, analyze, and interpret general business material; and ability to work under pressure, multi-task, and communicate clearly in English. The role requires an on-site presence in Perris, California, United States and may involve lifting up to 25 pounds and the ability to work under varying conditions in an office environment.