Technical Account Manager at NetApp combines technical expertise with customer success to deliver outstanding experiences and drive meaningful business outcomes. The role provides technical guidance, supports product adoption, and offers strategic technical consultation to help customers realize the full value of NetApp solutions. You will partner with customers to understand their business goals, build technical success plans, and position NetApp as a trusted partner in customer success. This is a hybrid role; candidates must reside within commuting distance of a designated NetApp office and be able to work on-site as required. Responsibilities include business consultation, relationship building with key technical personas, onboarding and adoption activities, technical health checks, escalation management, proactive technical engagement, asset management, renewal and expansion planning, best practices development, and cross-functional collaboration. Requirements include a bachelor's degree or equivalent with 8+ years of B2B customer-facing experience (e.g., Customer Success, Sales Engineering, Technical Support, Sales Architect, or Technical Account Management), proficiency with NetApp products, strong communication and relationship-building skills, and experience with tools such as MS Office, Gainsight, and Salesforce. The target salary range for this position is 129,200 - 175,000 USD, with actual compensation determined by location, qualifications, and experience.

Technical Account Manager at NetApp combines technical expertise with customer success to deliver outstanding experiences and drive meaningful business outcomes. The role provides technical guidance, supports product adoption, and offers strategic technical consultation to help customers realize the full value of NetApp solutions. You will partner with customers to understand their business goals, build technical success plans, and position NetApp as a trusted partner in customer success. This is a hybrid role; candidates must reside within commuting distance of a designated NetApp office and be able to work on-site as required. Responsibilities include business consultation, relationship building with key technical personas, onboarding and adoption activities, technical health checks, escalation management, proactive technical engagement, asset management, renewal and expansion planning, best practices development, and cross-functional collaboration. Requirements include a bachelor's degree or equivalent with 8+ years of B2B customer-facing experience (e.g., Customer Success, Sales Engineering, Technical Support, Sales Architect, or Technical Account Management), proficiency with NetApp products, strong communication and relationship-building skills, and experience with tools such as MS Office, Gainsight, and Salesforce. The target salary range for this position is 129,200 - 175,000 USD, with actual compensation determined by location, qualifications, and experience.