GBST is seeking an experienced Cloud Service Delivery Manager to join our London-based team. In this role, you will work with clients to set service direction, deliver reliable cloud services, and ensure internal and client SLAs are met. You will support managed service contract definition and renewals, while helping win new client business. You will also improve service maturity across the organization by collaborating with senior stakeholders to grow managed services as a true line of business. Key responsibilities: Oversee technical service delivery and manage BAU transitions; serve as the primary liaison between clients, engineering teams, and stakeholders; lead technical teams and continuously improve service delivery; troubleshoot issues and drive them to resolution; identify opportunities to improve service delivery and drive growth. This is a senior-level opportunity with demonstrated experience across technology operations, engineering service delivery, infrastructure, or program management. Success will depend on prior experience in service introduction and readiness, strong business acumen, and the ability to negotiate with stakeholders. The role requires excellent collaboration across teams, experience handling client escalations, strong time management, and the ability to produce clear documentation. ITIL certifications and knowledge of AWS tools (EC2, RDS, S3, Route 53) are highly regarded. We offer a hybrid working arrangement with two days per week on-site. Benefits include private health insurance with dental and optical cover, a non-contributory pension, s

GBST is seeking an experienced Cloud Service Delivery Manager to join our London-based team. In this role, you will work with clients to set service direction, deliver reliable cloud services, and ensure internal and client SLAs are met. You will support managed service contract definition and renewals, while helping win new client business. You will also improve service maturity across the organization by collaborating with senior stakeholders to grow managed services as a true line of business. Key responsibilities: Oversee technical service delivery and manage BAU transitions; serve as the primary liaison between clients, engineering teams, and stakeholders; lead technical teams and continuously improve service delivery; troubleshoot issues and drive them to resolution; identify opportunities to improve service delivery and drive growth. This is a senior-level opportunity with demonstrated experience across technology operations, engineering service delivery, infrastructure, or program management. Success will depend on prior experience in service introduction and readiness, strong business acumen, and the ability to negotiate with stakeholders. The role requires excellent collaboration across teams, experience handling client escalations, strong time management, and the ability to produce clear documentation. ITIL certifications and knowledge of AWS tools (EC2, RDS, S3, Route 53) are highly regarded. We offer a hybrid working arrangement with two days per week on-site. Benefits include private health insurance with dental and optical cover, a non-contributory pension, s