METALINE, an IT services company, is strengthening its team to support a major banking client. The Service Delivery Manager will oversee operational IT services, ensure service levels (SLA) are met, run steering and status meetings with internal teams and external partners, manage major incidents to resolution, and produce KPIs and reports. You will identify improvements, drive action plans, and ensure collaboration between production, operations, and business lines. You will supervise change management and contribute to operational risk control, acting as a principal point of contact for internal clients and suppliers. You will ensure ITIL best practices and banking sector requirements are followed. Requirements: at least 5 years of experience as Service Delivery Manager, Delivery Manager, or Production Manager; strong ITIL knowledge; professional English; experience with ServiceNow, EasyVista, Remedy or similar ITSM tools; Jira/Confluence; Windows Server; Microsoft 365; ability to interact with technical and business stakeholders at all levels; leadership and teamwork; customer service orientation; analytical, prioritization, and decision-making skills; degree in IT or equivalent; experience in banking, financial services, or highly regulated environments. Location: Montreuil, Île-de-France, France. On-site.

METALINE, an IT services company, is strengthening its team to support a major banking client. The Service Delivery Manager will oversee operational IT services, ensure service levels (SLA) are met, run steering and status meetings with internal teams and external partners, manage major incidents to resolution, and produce KPIs and reports. You will identify improvements, drive action plans, and ensure collaboration between production, operations, and business lines. You will supervise change management and contribute to operational risk control, acting as a principal point of contact for internal clients and suppliers. You will ensure ITIL best practices and banking sector requirements are followed. Requirements: at least 5 years of experience as Service Delivery Manager, Delivery Manager, or Production Manager; strong ITIL knowledge; professional English; experience with ServiceNow, EasyVista, Remedy or similar ITSM tools; Jira/Confluence; Windows Server; Microsoft 365; ability to interact with technical and business stakeholders at all levels; leadership and teamwork; customer service orientation; analytical, prioritization, and decision-making skills; degree in IT or equivalent; experience in banking, financial services, or highly regulated environments. Location: Montreuil, Île-de-France, France. On-site.