Data Operations Customer Support Specialist

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Data Operations Customer Support Specialist

ASM Research

On-sitePosted July 26, 2026

ASM Research

On-sitePosted July 26, 2026

About the role

ASM Research is seeking a Data Operations Customer Support Specialist Journeyman to provide technical support for enterprise data services within a highly regulated environment. This on-site role manages customer tickets end-to-end, coordinates with data engineering and platform teams on complex incidents, and communicates service disruptions and maintenance activities to stakeholders.

Responsibilities

Qualifications: Required:

Troubleshoot data access, ETL pipeline, and data quality issues across databases, data lakes, and analytics platforms.
Manage incidents and tickets using ITSM tools, including prioritization, SLA adherence, and escalation coordination.
Perform root cause analysis of complex data issues by correlating logs, queries, and system metrics to isolate faults.
Develop and maintain knowledge base content, user guides, and service procedures for recurring data problems.
Monitor data services and alert on performance metrics, interpreting metrics and detecting anomalies.
Apply data governance and security practices, including access controls and auditing, in regulated environments.
Collaborate with data engineering and platform teams to resolve defects and improve reliability and scalability.
Support change management activities, including release readiness, impact communication, and post-implementation validation, while training users on data access methods and best practices.
Bachelor's degree or equivalent experience; typically 3–6 years in data operations, technical support, or data platform environments.
Active Secret security cleara

About the role

ASM Research is seeking a Data Operations Customer Support Specialist Journeyman to provide technical support for enterprise data services within a highly regulated environment. This on-site role manages customer tickets end-to-end, coordinates with data engineering and platform teams on complex incidents, and communicates service disruptions and maintenance activities to stakeholders.

Responsibilities

Qualifications: Required:

Troubleshoot data access, ETL pipeline, and data quality issues across databases, data lakes, and analytics platforms.
Manage incidents and tickets using ITSM tools, including prioritization, SLA adherence, and escalation coordination.
Perform root cause analysis of complex data issues by correlating logs, queries, and system metrics to isolate faults.
Develop and maintain knowledge base content, user guides, and service procedures for recurring data problems.
Monitor data services and alert on performance metrics, interpreting metrics and detecting anomalies.
Apply data governance and security practices, including access controls and auditing, in regulated environments.
Collaborate with data engineering and platform teams to resolve defects and improve reliability and scalability.
Support change management activities, including release readiness, impact communication, and post-implementation validation, while training users on data access methods and best practices.
Bachelor's degree or equivalent experience; typically 3–6 years in data operations, technical support, or data platform environments.
Active Secret security cleara

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