Senior Customer Success Manager

Overview The Success Advocate will act as an advocate for our customers, overseeing a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals. You will oversee the engagement and outcomes for customers in your portfolio, ensure customers are technically healthy and on the most recent version of our product, leverage existing Success Plays to assist customers, and contribute to new Plays. You will work with customers to create new use cases and success stories, ensure they obtain maximum value from their ServiceNow investment, and coordinate with other ServiceNow teams to address customer issues and escalations as needed.

Senior Customer Success Manager

Overview The Success Advocate will act as an advocate for our customers, overseeing a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals. You will oversee the engagement and outcomes for customers in your portfolio, ensure customers are technically healthy and on the most recent version of our product, leverage existing Success Plays to assist customers, and contribute to new Plays. You will work with customers to create new use cases and success stories, ensure they obtain maximum value from their ServiceNow investment, and coordinate with other ServiceNow teams to address customer issues and escalations as needed.