Overview: Precisely seeks a Software Engineer who thrives on solving complex problems in large-scale enterprise applications. The role focuses on investigating customer-reported issues, performing root-cause analysis, navigating large Java codebases, and delivering production-ready fixes. The ideal candidate enjoys debugging challenging problems, collaborating with customers, and delivering high-quality solutions that improve product stability and performance.

What you will do: - Define, analyze, and resolve customer escalations in a timely and accurate manner. - Investigate and resolve complex escalations with hands-on experience using AI tools (Claude Code, Cursor, GitHub Copilot) for log analysis, root cause identification, and defect diagnosis. - Provide periodic updates to customers, coworkers, and management on the status of outstanding issues. - Document complex issue resolutions for both the customer and internal reference as needed. - Deliver end-to-end production code fixes—from defect confirmation through AI-assisted patch development, automated test generation, code review, and release validation. - After gaining experience with the product, contribute to product

Overview: Precisely seeks a Software Engineer who thrives on solving complex problems in large-scale enterprise applications. The role focuses on investigating customer-reported issues, performing root-cause analysis, navigating large Java codebases, and delivering production-ready fixes. The ideal candidate enjoys debugging challenging problems, collaborating with customers, and delivering high-quality solutions that improve product stability and performance.

What you will do: - Define, analyze, and resolve customer escalations in a timely and accurate manner. - Investigate and resolve complex escalations with hands-on experience using AI tools (Claude Code, Cursor, GitHub Copilot) for log analysis, root cause identification, and defect diagnosis. - Provide periodic updates to customers, coworkers, and management on the status of outstanding issues. - Document complex issue resolutions for both the customer and internal reference as needed. - Deliver end-to-end production code fixes—from defect confirmation through AI-assisted patch development, automated test generation, code review, and release validation. - After gaining experience with the product, contribute to product