Position: IT Support Engineer (Level 2)

Summary: As an IT Support Engineer, you will resolve customer service tickets and provide ongoing support across desktop, server, network infrastructure, and cloud environments. We seek a service-first mindset and a passion for helping customers, demonstrated through clear communication, empathy, and timely, effective solutions. You should have professional experience in computer networking, NOC, or helpdesk settings, with the ability to independently resolve a wide range of issues.

Core Responsibilities: - Manage, update, and support customer infrastructure including firewalls, switches, access points, hypervisors, servers, SANs, desktops, VPNs, and Microsoft Azure. - Prioritize high-impact tickets, allocating time and resources to ensure timely resolutions. - Ensure solutions address customer needs and support long-term success. - Communicate clearly with customers and colleagues to diagnose and resolve issues. - Maintain accurate records of support activities, including ticket updates and resolutions. - Meet or exceed KPIs related to ticket resolution time and customer satisfaction. - Participate in ongoing education and training; CompTIA A+ and Network+ certifications should be obtained within the first year if not already held. - This role may require shift work in a 24/7/365 environ

Position: IT Support Engineer (Level 2)

Summary: As an IT Support Engineer, you will resolve customer service tickets and provide ongoing support across desktop, server, network infrastructure, and cloud environments. We seek a service-first mindset and a passion for helping customers, demonstrated through clear communication, empathy, and timely, effective solutions. You should have professional experience in computer networking, NOC, or helpdesk settings, with the ability to independently resolve a wide range of issues.

Core Responsibilities: - Manage, update, and support customer infrastructure including firewalls, switches, access points, hypervisors, servers, SANs, desktops, VPNs, and Microsoft Azure. - Prioritize high-impact tickets, allocating time and resources to ensure timely resolutions. - Ensure solutions address customer needs and support long-term success. - Communicate clearly with customers and colleagues to diagnose and resolve issues. - Maintain accurate records of support activities, including ticket updates and resolutions. - Meet or exceed KPIs related to ticket resolution time and customer satisfaction. - Participate in ongoing education and training; CompTIA A+ and Network+ certifications should be obtained within the first year if not already held. - This role may require shift work in a 24/7/365 environ