Rippling is seeking a Customer Support Specialist, Tax to join the Customer Support Payroll team. This role focuses on troubleshooting payroll tax-related issues and guiding customers through payroll processing, tax filing, and compliance questions. You will become the go-to product expert on US Payroll and Tax capabilities for customers, develop and maintain clear content, documentation, and FAQs to support both customers and internal teams, and analyze customer support interactions to identify trends and opportunities to improve the support experience. You will partner with Product Managers to provide insights on support volume, customer feedback, and critical compliance concerns, serve as a senior resource and escalation point for complex, region-specific payroll issues, and personally own and resolve the most challenging customer cases through your deep platform and country-specific payroll expertise. Requirements include 1–4 years of customer support experience in the US Payroll domain, strong analytical and problem-solving skills, and experience in a payroll provider, HR software company, or a large in-house payroll function. A bachelor's degree, demonstrated experience solving problems and troubleshooting a SaaS product with attention to detail, time management and prioritization skills, and excellent written and verbal English. Candidates currently residing in a Pacific or Mountain timezone state with the ability to work a 9:00 am to 6:00 pm PST shift are preferred. Rippling is an equal opportunity employer and values a diverse and inclusive workforce; accommodation

Rippling is seeking a Customer Support Specialist, Tax to join the Customer Support Payroll team. This role focuses on troubleshooting payroll tax-related issues and guiding customers through payroll processing, tax filing, and compliance questions. You will become the go-to product expert on US Payroll and Tax capabilities for customers, develop and maintain clear content, documentation, and FAQs to support both customers and internal teams, and analyze customer support interactions to identify trends and opportunities to improve the support experience. You will partner with Product Managers to provide insights on support volume, customer feedback, and critical compliance concerns, serve as a senior resource and escalation point for complex, region-specific payroll issues, and personally own and resolve the most challenging customer cases through your deep platform and country-specific payroll expertise. Requirements include 1–4 years of customer support experience in the US Payroll domain, strong analytical and problem-solving skills, and experience in a payroll provider, HR software company, or a large in-house payroll function. A bachelor's degree, demonstrated experience solving problems and troubleshooting a SaaS product with attention to detail, time management and prioritization skills, and excellent written and verbal English. Candidates currently residing in a Pacific or Mountain timezone state with the ability to work a 9:00 am to 6:00 pm PST shift are preferred. Rippling is an equal opportunity employer and values a diverse and inclusive workforce; accommodation