Path Forward IT is seeking an Onsite Support Engineer I to provide technical support at client sites and by phone as assigned. This role follows documented procedures, monitors ticket queues, and ensures service level agreements (SLAs) are met.

Key Responsibilities: - Document all activities, projects, and tickets daily in the ticketing system. - Handoff and document in-progress tickets before the end of each shift. - Monitor the ticket gateway and designated queues. - Escalate issues as documented in IT Glue. - Create or update IT Glue articles with new customer findings. - Communicate with vendors to resolve outage issues. - Build client rapport during onsite assignments (in-person troubleshooting, walkthroughs, client interaction). - Work 100% onsite at client locations, commuting between buildings as required.

Path Forward IT is seeking an Onsite Support Engineer I to provide technical support at client sites and by phone as assigned. This role follows documented procedures, monitors ticket queues, and ensures service level agreements (SLAs) are met.

Key Responsibilities: - Document all activities, projects, and tickets daily in the ticketing system. - Handoff and document in-progress tickets before the end of each shift. - Monitor the ticket gateway and designated queues. - Escalate issues as documented in IT Glue. - Create or update IT Glue articles with new customer findings. - Communicate with vendors to resolve outage issues. - Build client rapport during onsite assignments (in-person troubleshooting, walkthroughs, client interaction). - Work 100% onsite at client locations, commuting between buildings as required.