Resideo is seeking a communicative Dutch- and English-speaking Technical Support Specialist to join our dynamic support team in Bucharest, Romania. This is a full-time hybrid role, currently two days of remote work and three days on-site. The successful candidate will troubleshoot various problems, collaborate across teams, and contribute to continuous improvement to enhance our support operations and customer experience.

The Technical Support Specialist (Dutch & English Speaker) serves as the primary customer-facing contact for Consumers (B2C) of the Resideo product range. Your responsibilities include helping customers resolve post-sales technical issues and answering questions about product features and capabilities (pre-sales). Your portfolio may include heating control devices, thermostats, security systems, Home Alarm Kits and accessories, Quick Start Alarm Kits and accessories, and Doorbells. You will lead by example, ensuring timely issue resolution, clear communication, and a strong focus on customer satisfaction.

Job duties: - Provide technical support in Dutch and English, delivering high-quality service across all customer interactions. - Serve as a lead resource for resolving technical issues, including root cause analysis, troubleshooting, and issue replication. - Investigate customer-reported problems, replicating issues where necessary to determine root causes. - Monitor and manage the resolution lifecycle of support requests, maintaining accurate records and status updates. - Build and maintain strong relationships with customers, acting as a trusted ad

Resideo is seeking a communicative Dutch- and English-speaking Technical Support Specialist to join our dynamic support team in Bucharest, Romania. This is a full-time hybrid role, currently two days of remote work and three days on-site. The successful candidate will troubleshoot various problems, collaborate across teams, and contribute to continuous improvement to enhance our support operations and customer experience.

The Technical Support Specialist (Dutch & English Speaker) serves as the primary customer-facing contact for Consumers (B2C) of the Resideo product range. Your responsibilities include helping customers resolve post-sales technical issues and answering questions about product features and capabilities (pre-sales). Your portfolio may include heating control devices, thermostats, security systems, Home Alarm Kits and accessories, Quick Start Alarm Kits and accessories, and Doorbells. You will lead by example, ensuring timely issue resolution, clear communication, and a strong focus on customer satisfaction.

Job duties: - Provide technical support in Dutch and English, delivering high-quality service across all customer interactions. - Serve as a lead resource for resolving technical issues, including root cause analysis, troubleshooting, and issue replication. - Investigate customer-reported problems, replicating issues where necessary to determine root causes. - Monitor and manage the resolution lifecycle of support requests, maintaining accurate records and status updates. - Build and maintain strong relationships with customers, acting as a trusted ad