CallRail is seeking a motivated Tier I Technical Support Agent to join our team in Atlanta, Georgia. This frontline role serves as the first point of contact for customers, providing initial support and troubleshooting for technical issues across CallRail products via phone, chat, web, and email. You will use CallRail’s resources to diagnose customer challenges, perform active troubleshooting, and guide customers toward successful resolutions while maintaining high levels of customer satisfaction. Responsibilities include understanding CallRail’s business rules, contributing to process improvements and documentation, and actively participating in training for new products and features. The position is based in our Atlanta office with a hybrid work model. Through December 2026, employees work in the office on Tuesdays and Thursdays; beginning in January 2027, CallRail will transition to a 3.5-day hybrid model with in-office Mondays, Tuesdays, and Thursdays, Wednesdays alternating remote and in-office bi-weekly, and Fridays remaining remote.

Qualifications include 3–5+ years of professional experience in telephone support and troubleshooting, a BS in Computer Science or equivalent work experience, excellent communication and interpersonal skills, and the ability to work well under pressure. Familiarity with support tools (e.g., Excel, Google Drive, Zendesk), basic computer hardware/software/networking concepts, and strong problem-solving abilities are desirable. While knowledge of MySQL, HTML, CSS, JavaScript, REST APIs, Google Analytics, and Google Ads is helpful, it is not

CallRail is seeking a motivated Tier I Technical Support Agent to join our team in Atlanta, Georgia. This frontline role serves as the first point of contact for customers, providing initial support and troubleshooting for technical issues across CallRail products via phone, chat, web, and email. You will use CallRail’s resources to diagnose customer challenges, perform active troubleshooting, and guide customers toward successful resolutions while maintaining high levels of customer satisfaction. Responsibilities include understanding CallRail’s business rules, contributing to process improvements and documentation, and actively participating in training for new products and features. The position is based in our Atlanta office with a hybrid work model. Through December 2026, employees work in the office on Tuesdays and Thursdays; beginning in January 2027, CallRail will transition to a 3.5-day hybrid model with in-office Mondays, Tuesdays, and Thursdays, Wednesdays alternating remote and in-office bi-weekly, and Fridays remaining remote.

Qualifications include 3–5+ years of professional experience in telephone support and troubleshooting, a BS in Computer Science or equivalent work experience, excellent communication and interpersonal skills, and the ability to work well under pressure. Familiarity with support tools (e.g., Excel, Google Drive, Zendesk), basic computer hardware/software/networking concepts, and strong problem-solving abilities are desirable. While knowledge of MySQL, HTML, CSS, JavaScript, REST APIs, Google Analytics, and Google Ads is helpful, it is not