QGenda is seeking a Technical Account Manager, Scheduling to join its Customer Success organization. As a CS-TAM, you will serve as a trusted technical advisor and proactive partner, helping healthcare customers adopt, optimize, and realize measurable value from QGenda’s platform. You will collaborate with Customer Success Managers, QGenda Support, and cross-functional teams to ensure a seamless, high-value customer experience. Depending on the assignment, you may act as the primary technical contact for designated accounts or specialize in product domains as a subject matter expert. You will lead or support technical success planning, align QGenda’s capabilities with each customer’s goals and workflows, and monitor product utilization to identify risks and opportunities for improvement. You will develop and deliver training, configuration reviews, and optimization workshops to strengthen customer understanding and product maturity. You will partner with Product and Engineering to communicate feedback, advocate for feature enhancements, and create scalable technical documentation to drive team efficiency. Ensure adherence to all QGenda workflows, case management standards, and data entry requirements to maintain operational excellence. This hybrid role is based in Atlanta, Georgia, United States, and may require travel for customer meetings and industry events. Applicants must be authorized to work in the United States; QGenda does not sponsor visas.

QGenda is seeking a Technical Account Manager, Scheduling to join its Customer Success organization. As a CS-TAM, you will serve as a trusted technical advisor and proactive partner, helping healthcare customers adopt, optimize, and realize measurable value from QGenda’s platform. You will collaborate with Customer Success Managers, QGenda Support, and cross-functional teams to ensure a seamless, high-value customer experience. Depending on the assignment, you may act as the primary technical contact for designated accounts or specialize in product domains as a subject matter expert. You will lead or support technical success planning, align QGenda’s capabilities with each customer’s goals and workflows, and monitor product utilization to identify risks and opportunities for improvement. You will develop and deliver training, configuration reviews, and optimization workshops to strengthen customer understanding and product maturity. You will partner with Product and Engineering to communicate feedback, advocate for feature enhancements, and create scalable technical documentation to drive team efficiency. Ensure adherence to all QGenda workflows, case management standards, and data entry requirements to maintain operational excellence. This hybrid role is based in Atlanta, Georgia, United States, and may require travel for customer meetings and industry events. Applicants must be authorized to work in the United States; QGenda does not sponsor visas.