Establish and maintain relationships as the technical point of contact, coordinating with the Customer Success Manager and Technical Adoption Specialist to execute the customer success plan.
Prioritize handling and escalation of critical issues and monitor service level compliance.
Provide technical guidance and recommendations for enterprise customers based on data analytics.
Identify opportunities for improvement initiatives through problem management.
Partner with the customer’s IT and design teams to ensure successful installation, licensing, and performance of Autodesk cloud and desktop applications.

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About the role

Autodesk is seeking a highly motivated Technical Account Manager with AECO (Architecture, Engineering, Construction and Operations) experience to support large enterprise customers globally. The role focuses on proactive technical governance and advisory to ensure customers run reliably and securely at scale.

Responsibilities

Minimum Qualifications

Establish and maintain relationships as the technical point of contact, coordinating with the Customer Success Manager and Technical Adoption Specialist to execute the customer success plan.
Prioritize handling and escalation of critical issues and monitor service level compliance.
Provide technical guidance and recommendations for enterprise customers based on data analytics.
Identify opportunities for improvement initiatives through problem management.
Partner with the customer’s IT and design teams to ensure successful installation, licensing, and performance of Autodesk cloud and desktop applications.
Deliver coaching sessions to increase adoption and customer success plan execution.
Conduct proactive customer engagement through regular support case reviews, assess software performance, and align technical insights with customer objectives.
Manage events such as major upgrades and provide insights for technical health governance.
Fluent in English and Dutch
Bachelor's degree or equivalent in Architectural, Civil, or Construction Engineering
At least 5 years’ experience using or supporting Autodesk AECO products (notably Revit) and cloud services (Forma) for large enterprise clients in a

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Key requirements

Establish and maintain relationships as the technical point of contact, coordinating with the Customer Success Manager and Technical Adoption Specialist to execute the customer success plan.
Prioritize handling and escalation of critical issues and monitor service level compliance.
Provide technical guidance and recommendations for enterprise customers based on data analytics.
Identify opportunities for improvement initiatives through problem management.
Partner with the customer’s IT and design teams to ensure successful installation, licensing, and performance of Autodesk cloud and desktop applications.