Service Product Manager responsible for technical product management of coffee machines and related digital services, including service readiness in development projects, service gates, target lifetime costs, maintenance concepts, and total cost of ownership models. You will define and translate service requirements throughout the product life cycle, including error monitoring, predictive maintenance, and remote solutions. The role encompasses creating service documentation, training concepts, e-learning and service videos, and contributing to product and series quality improvements through technical bulletins. In this position you will provide training and support in 3rd-level and on-site field support, and you will work with international subsidiaries to share knowledge. You will analyze internal and external service trends, conduct best-practice analyses, and derive strategic actions. You will design and further develop knowledge management structures for 2nd/3rd-level support and expand AI-based tools for automation and document creation. Qualifications include a completed technical or techno-economic degree (e.g., industrial engineering, computer science, mechanical engineering) or an equivalent qualification; several years of experience in technical service or technical product management; knowledge of coffee machines, telemetry and monitoring; strong understanding of software, platforms and interfaces (IoT, digital services, CRM/FSM is a plus); analytical, structured work approach and strong communication skills; proficient with common software and Office 365. What w

Service Product Manager responsible for technical product management of coffee machines and related digital services, including service readiness in development projects, service gates, target lifetime costs, maintenance concepts, and total cost of ownership models. You will define and translate service requirements throughout the product life cycle, including error monitoring, predictive maintenance, and remote solutions. The role encompasses creating service documentation, training concepts, e-learning and service videos, and contributing to product and series quality improvements through technical bulletins. In this position you will provide training and support in 3rd-level and on-site field support, and you will work with international subsidiaries to share knowledge. You will analyze internal and external service trends, conduct best-practice analyses, and derive strategic actions. You will design and further develop knowledge management structures for 2nd/3rd-level support and expand AI-based tools for automation and document creation. Qualifications include a completed technical or techno-economic degree (e.g., industrial engineering, computer science, mechanical engineering) or an equivalent qualification; several years of experience in technical service or technical product management; knowledge of coffee machines, telemetry and monitoring; strong understanding of software, platforms and interfaces (IoT, digital services, CRM/FSM is a plus); analytical, structured work approach and strong communication skills; proficient with common software and Office 365. What w