NTT DATA is seeking a Service Delivery Manager / Project Program Management Advisor to join our team in Dallas, Texas, United States. Key responsibilities include: Client and Stakeholder Management — serve as the primary on-site service-management contact and build strong relationships with IT and business stakeholders; Service Delivery Management — own end-to-end delivery of contracted IT/application support services and ensure SLA/OLA/KPI compliance; Onsite–Offshore / Nearshore Coordination — bridge between on-site client stakeholders and distributed delivery teams; Major Incident & Problem Management — lead major incident response and root-cause analysis; Change & Release Management — coordinate deployments and governance; Governance & Reporting — own service governance and reporting; Continuous Improvement — drive automation and process improvements; Resource & Vendor Management — monitor workloads and coordinate with vendors. Required Qualifications: Bachelor's degree in Computer Science, Information Technology, Engineering, Business, or related discipline; 10+ years IT experience in service delivery, application support, managed services, or IT operations; 5+ years service delivery/management; 3+ years managing onsite and offshore/nearshore teams; 3+ years supporting complex enterprise applications; 5+ years of strong client-facing and stakeholder-management experience; 3+ years of experience managing SLA/KPI-driven managed services. Compensation: The starting pay range for this role is $79,684 to $147,563. This position may be eligible for incentive compensation and

NTT DATA is seeking a Service Delivery Manager / Project Program Management Advisor to join our team in Dallas, Texas, United States. Key responsibilities include: Client and Stakeholder Management — serve as the primary on-site service-management contact and build strong relationships with IT and business stakeholders; Service Delivery Management — own end-to-end delivery of contracted IT/application support services and ensure SLA/OLA/KPI compliance; Onsite–Offshore / Nearshore Coordination — bridge between on-site client stakeholders and distributed delivery teams; Major Incident & Problem Management — lead major incident response and root-cause analysis; Change & Release Management — coordinate deployments and governance; Governance & Reporting — own service governance and reporting; Continuous Improvement — drive automation and process improvements; Resource & Vendor Management — monitor workloads and coordinate with vendors. Required Qualifications: Bachelor's degree in Computer Science, Information Technology, Engineering, Business, or related discipline; 10+ years IT experience in service delivery, application support, managed services, or IT operations; 5+ years service delivery/management; 3+ years managing onsite and offshore/nearshore teams; 3+ years supporting complex enterprise applications; 5+ years of strong client-facing and stakeholder-management experience; 3+ years of experience managing SLA/KPI-driven managed services. Compensation: The starting pay range for this role is $79,684 to $147,563. This position may be eligible for incentive compensation and