Senior Production Support Engineer on-site in Southlake, Texas, United States. Schwab Technology Services (STS) is seeking an experienced engineer to support critical broker-dealer back-office applications and infrastructure as part of the SAvE team within Broker Dealer Services Engineering (BDSE). The role requires leading complex incident response, performing root cause analysis, and driving post-incident reviews across distributed and mainframe systems. Responsibilities include supporting back-office and client-facing financial platforms such as statements, trade confirmations, tax documents, and regulatory reporting, as well as data archival and regulatory compliance initiatives. The ideal candidate has 5–7 years of experience in production support, site reliability, or technical operations in regulated environments, strong collaboration skills with architects and product teams, and familiarity with cloud platforms, CI/CD pipelines, containerization, and infrastructure automation. Required qualifications include a bachelor's degree in computer engineering or related field, experience with relational and NoSQL databases, monitoring and observability tools, and scripting experience. The role emphasizes availability, reliability, and AI-assisted process improvements.

Senior Production Support Engineer on-site in Southlake, Texas, United States. Schwab Technology Services (STS) is seeking an experienced engineer to support critical broker-dealer back-office applications and infrastructure as part of the SAvE team within Broker Dealer Services Engineering (BDSE). The role requires leading complex incident response, performing root cause analysis, and driving post-incident reviews across distributed and mainframe systems. Responsibilities include supporting back-office and client-facing financial platforms such as statements, trade confirmations, tax documents, and regulatory reporting, as well as data archival and regulatory compliance initiatives. The ideal candidate has 5–7 years of experience in production support, site reliability, or technical operations in regulated environments, strong collaboration skills with architects and product teams, and familiarity with cloud platforms, CI/CD pipelines, containerization, and infrastructure automation. Required qualifications include a bachelor's degree in computer engineering or related field, experience with relational and NoSQL databases, monitoring and observability tools, and scripting experience. The role emphasizes availability, reliability, and AI-assisted process improvements.