TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling clients to outsource their HR function to one strategic partner, allowing them to focus on operating and growing their core business. Our full-service HR solutions include payroll processing, human capital consulting, employment law compliance, and employee benefits such as health insurance, retirement plans, and workers' compensation insurance.

The Senior HR Customer Support Specialist serves as the initial point of entry for customer inquiries on a wide range of HR topics, ensuring the effective delivery of TriNet services in payroll, benefits, and HR. The role resolves service issues, identifies service opportunities, and informs management of key developments that may require escalation to more specialized resources. It delivers an exceptional client experience in a contact center environment by handling inbound calls, emails, and chats with an emphasis on first-contact resolution. The role also coordinates support from internal SME teams, shares knowledge with less-experienced colleagues, and supports continual process-improvement initiatives.

What you will do - Provide excellent customer service to TriNet clients and worksite employees in payroll, benefits, and HR inquiries. - Resolve general, low-complexity issues via phone, email, chat, and service cases. - Ensure proper triage, escalation, and effective resolution of more complex inquiries to the appropriate subject matter expert. - Document all customer inte

TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling clients to outsource their HR function to one strategic partner, allowing them to focus on operating and growing their core business. Our full-service HR solutions include payroll processing, human capital consulting, employment law compliance, and employee benefits such as health insurance, retirement plans, and workers' compensation insurance.

The Senior HR Customer Support Specialist serves as the initial point of entry for customer inquiries on a wide range of HR topics, ensuring the effective delivery of TriNet services in payroll, benefits, and HR. The role resolves service issues, identifies service opportunities, and informs management of key developments that may require escalation to more specialized resources. It delivers an exceptional client experience in a contact center environment by handling inbound calls, emails, and chats with an emphasis on first-contact resolution. The role also coordinates support from internal SME teams, shares knowledge with less-experienced colleagues, and supports continual process-improvement initiatives.

What you will do - Provide excellent customer service to TriNet clients and worksite employees in payroll, benefits, and HR inquiries. - Resolve general, low-complexity issues via phone, email, chat, and service cases. - Ensure proper triage, escalation, and effective resolution of more complex inquiries to the appropriate subject matter expert. - Document all customer inte