What you'll do... - Onboard new customers and set up a clear success plan - Understand client objectives, requirements, workflows, and ways of working; communicate them internally - Identify and engage key stakeholders; manage and communicate a timely success plan - Nurture product champions and decision-makers to embed LawVu - Act as a trusted advisor to legal professionals; train teams and run train-the-trainer sessions (remote and on-site as needed) - Manage your portfolio with regular check-ins, reviews, and renewal planning - Educate customers on new features and product concepts - Identify at-risk customers and develop retention and expansion strategies - Collaborate with Support and Product; escalate issues and drive resolution - Partner with the wider Customer Success team to improve time to first value; optimize implementation processes using CRM and project management tools - Seek upsell and cross-sell opportunities to grow ARR; build relationships and advocate for LawVu - Aim for Net Revenue Retention of at least 110% as part of the annual bonus

What you'll need - 5+ years in Customer Success, Account Management, Professional Services, or similar - Experience in a law firm or corporate leg

What you'll do... - Onboard new customers and set up a clear success plan - Understand client objectives, requirements, workflows, and ways of working; communicate them internally - Identify and engage key stakeholders; manage and communicate a timely success plan - Nurture product champions and decision-makers to embed LawVu - Act as a trusted advisor to legal professionals; train teams and run train-the-trainer sessions (remote and on-site as needed) - Manage your portfolio with regular check-ins, reviews, and renewal planning - Educate customers on new features and product concepts - Identify at-risk customers and develop retention and expansion strategies - Collaborate with Support and Product; escalate issues and drive resolution - Partner with the wider Customer Success team to improve time to first value; optimize implementation processes using CRM and project management tools - Seek upsell and cross-sell opportunities to grow ARR; build relationships and advocate for LawVu - Aim for Net Revenue Retention of at least 110% as part of the annual bonus

What you'll need - 5+ years in Customer Success, Account Management, Professional Services, or similar - Experience in a law firm or corporate leg