Klaviyo is seeking a Senior Customer Success Manager for on-site work in Boston, Massachusetts, United States. You will be a trusted advisor to a portfolio of approximately 40 customers, driving adoption of the Klaviyo platform and ensuring customers achieve their business goals through strategic guidance and proactive partnership with Onboarding, Customer Growth, and internal teams. Key responsibilities include developing tailored success plans, identifying opportunities for expanded product usage, proactively reviewing customer performance, addressing open issues, and ensuring consistent messaging and timely escalation. You will communicate effectively with both technical and non-technical end users, provide a mix of strategic guidance and tactical support, and contribute product feedback to enhance engagement. You will help transform workflows by leveraging AI to build smarter systems and processes. Who You Are: 5+ years in customer success with a track record of building and nurturing relationships with multiple stakeholders; ability to explain how to achieve goals using software; creative problem solving; experience in marketing or advising customers on marketing strategy; comfortable discussing renewals, upgrades, and cancellations; collaborative mindset; excellent organizational and communication skills; curious and eager to learn; adaptable in a fast-changing environment. Technical skills include proficiency with Microsoft Office Suite, Google Workspace, and Salesforce or similar CRMs; experience with email marketing platforms and e-commerce platforms is a plus; fam

Klaviyo is seeking a Senior Customer Success Manager for on-site work in Boston, Massachusetts, United States. You will be a trusted advisor to a portfolio of approximately 40 customers, driving adoption of the Klaviyo platform and ensuring customers achieve their business goals through strategic guidance and proactive partnership with Onboarding, Customer Growth, and internal teams. Key responsibilities include developing tailored success plans, identifying opportunities for expanded product usage, proactively reviewing customer performance, addressing open issues, and ensuring consistent messaging and timely escalation. You will communicate effectively with both technical and non-technical end users, provide a mix of strategic guidance and tactical support, and contribute product feedback to enhance engagement. You will help transform workflows by leveraging AI to build smarter systems and processes. Who You Are: 5+ years in customer success with a track record of building and nurturing relationships with multiple stakeholders; ability to explain how to achieve goals using software; creative problem solving; experience in marketing or advising customers on marketing strategy; comfortable discussing renewals, upgrades, and cancellations; collaborative mindset; excellent organizational and communication skills; curious and eager to learn; adaptable in a fast-changing environment. Technical skills include proficiency with Microsoft Office Suite, Google Workspace, and Salesforce or similar CRMs; experience with email marketing platforms and e-commerce platforms is a plus; fam