Intetics Inc., a leading American technology company focusing on custom software development, distributed professional teams, software quality assessment, and digital solutions, is seeking a Senior Business Analyst for ServiceNow ITOM/ITAM. Responsibilities include analyzing and documenting IT operations and asset management processes; collaborating with infrastructure, operations, and asset management teams; defining requirements for CMDB, Discovery, Event Management, and asset lifecycle management; translating business needs into scalable ServiceNow solutions; supporting process optimization and digital transformation initiatives; and conducting gap analyses and process assessments. Requirements: 5+ years of Business Analysis experience; hands-on experience with ServiceNow ITOM and/or ITAM modules; strong understanding of CMDB and asset management processes; experience working in enterprise IT operations environments; fluent German (C1) and English; EU-based location.

Intetics Inc., a leading American technology company focusing on custom software development, distributed professional teams, software quality assessment, and digital solutions, is seeking a Senior Business Analyst for ServiceNow ITOM/ITAM. Responsibilities include analyzing and documenting IT operations and asset management processes; collaborating with infrastructure, operations, and asset management teams; defining requirements for CMDB, Discovery, Event Management, and asset lifecycle management; translating business needs into scalable ServiceNow solutions; supporting process optimization and digital transformation initiatives; and conducting gap analyses and process assessments. Requirements: 5+ years of Business Analysis experience; hands-on experience with ServiceNow ITOM and/or ITAM modules; strong understanding of CMDB and asset management processes; experience working in enterprise IT operations environments; fluent German (C1) and English; EU-based location.