Senior Business Analyst role within Baringa’s Operational Excellence team in Technology & Cyber. This is a highly visible position with the freedom to shape your remit, influence how we work, and drive continuous improvement. You will collaborate with stakeholders across Technology & Cyber to solve problems, streamline processes, improve service outcomes, and support the delivery of strategic initiatives, with a strong focus on ServiceNow and automation. Responsibilities include creating user stories, enhancements, defects and feature requests to drive digital transformation; participating in workshops, training and UAT; extending your scope to IT Services; mapping and redesigning processes, some of which will be automated via the ServiceNow COE; and working across Plan, Build and Run. You will champion Operational Excellence and the ServiceNow COE, prioritizing automation, AI, deflection, and user experience, and help the team make data-driven decisions. Requirements include a technology-focused background; ideally experience with ServiceNow or similar platforms; strong communication skills; Agile experience; ability to operate in a fast-paced, high-change environment; comfortable with ambiguity; and a BA qualification or related certification.

Senior Business Analyst role within Baringa’s Operational Excellence team in Technology & Cyber. This is a highly visible position with the freedom to shape your remit, influence how we work, and drive continuous improvement. You will collaborate with stakeholders across Technology & Cyber to solve problems, streamline processes, improve service outcomes, and support the delivery of strategic initiatives, with a strong focus on ServiceNow and automation. Responsibilities include creating user stories, enhancements, defects and feature requests to drive digital transformation; participating in workshops, training and UAT; extending your scope to IT Services; mapping and redesigning processes, some of which will be automated via the ServiceNow COE; and working across Plan, Build and Run. You will champion Operational Excellence and the ServiceNow COE, prioritizing automation, AI, deflection, and user experience, and help the team make data-driven decisions. Requirements include a technology-focused background; ideally experience with ServiceNow or similar platforms; strong communication skills; Agile experience; ability to operate in a fast-paced, high-change environment; comfortable with ambiguity; and a BA qualification or related certification.