The Sales and Service Manager (SSM) at 24 Hour Fitness Beaverton ensures the club delivers an outstanding sales and service experience to guests and members by promoting membership, fitness, and retail offerings. The SSM hires and develops a high-performing Sales and Service team, leads day-to-day operations, and serves as a subject matter expert to tailor solutions that meet members’ needs. Responsibilities include managing performance, staffing within budgeted hours, achieving new member sales, fitness revenue, retail and retention targets, and overseeing ongoing training to maintain a member-centric environment. The role drives all new sales—membership, EFT, POS fitness packages, retail, and club-specific offerings—and develops business plans, reviews weekly metrics with the General Manager, identifies revenue gaps, and adjusts strategy. It also includes organizing local marketing activities, onboarding new members with a plan to support their health goals, and maintaining a clean, welcoming club environment. Partner with the General Manager and Personal Training team to execute fitness initiatives and enhance the member experience; engage members with training options, group classes, and digital content. Manage member inquiries and issues within corporate and club parameters. The position may require up to 10% travel for training and meetings.

The Sales and Service Manager (SSM) at 24 Hour Fitness Beaverton ensures the club delivers an outstanding sales and service experience to guests and members by promoting membership, fitness, and retail offerings. The SSM hires and develops a high-performing Sales and Service team, leads day-to-day operations, and serves as a subject matter expert to tailor solutions that meet members’ needs. Responsibilities include managing performance, staffing within budgeted hours, achieving new member sales, fitness revenue, retail and retention targets, and overseeing ongoing training to maintain a member-centric environment. The role drives all new sales—membership, EFT, POS fitness packages, retail, and club-specific offerings—and develops business plans, reviews weekly metrics with the General Manager, identifies revenue gaps, and adjusts strategy. It also includes organizing local marketing activities, onboarding new members with a plan to support their health goals, and maintaining a clean, welcoming club environment. Partner with the General Manager and Personal Training team to execute fitness initiatives and enhance the member experience; engage members with training options, group classes, and digital content. Manage member inquiries and issues within corporate and club parameters. The position may require up to 10% travel for training and meetings.