Pepperstone is seeking a Product Manager – Onboarding to own the end-to-end onboarding and account management journey, from signup through verification to first trade. You will drive conversion, reduce drop-offs, and improve time-to-value, including Alloy EV/KYC decisioning to maximise coverage with minimal friction and to optimise back-office workflows. Responsibilities include: developing and executing the product strategy for client onboarding and account/profile management aligned to growth, regulatory obligations, and risk appetite; owning the end-to-end onboarding and activation funnel, monitoring performance, diagnosing drop-offs, and delivering measurable uplift through iterative optimization; leading discovery-to-delivery for enhancements across onboarding, verification, and post-onboarding account settings (security, profile, recovery flows); defining and tuning Alloy EV provider configurations to maximise verification coverage while reducing customer friction; partnering with Compliance, Risk, and Legal to ensure KYC/AML disclosures and record-keeping meet across licences and jurisdictions; and improving back-office onboarding workflows by reducing manual review volumes, rework, and handling times through better tooling, queue management, exception paths, and clear SLAs. Requirements include 2–3 years of product management experience with demonstrable improvements in onboarding/activation funnels, experience in regulated financial services (broker, fintech, payments, crypto) with a strong grasp of compliance-by-design and risk management, strong analytics (funnel

Pepperstone is seeking a Product Manager – Onboarding to own the end-to-end onboarding and account management journey, from signup through verification to first trade. You will drive conversion, reduce drop-offs, and improve time-to-value, including Alloy EV/KYC decisioning to maximise coverage with minimal friction and to optimise back-office workflows. Responsibilities include: developing and executing the product strategy for client onboarding and account/profile management aligned to growth, regulatory obligations, and risk appetite; owning the end-to-end onboarding and activation funnel, monitoring performance, diagnosing drop-offs, and delivering measurable uplift through iterative optimization; leading discovery-to-delivery for enhancements across onboarding, verification, and post-onboarding account settings (security, profile, recovery flows); defining and tuning Alloy EV provider configurations to maximise verification coverage while reducing customer friction; partnering with Compliance, Risk, and Legal to ensure KYC/AML disclosures and record-keeping meet across licences and jurisdictions; and improving back-office onboarding workflows by reducing manual review volumes, rework, and handling times through better tooling, queue management, exception paths, and clear SLAs. Requirements include 2–3 years of product management experience with demonstrable improvements in onboarding/activation funnels, experience in regulated financial services (broker, fintech, payments, crypto) with a strong grasp of compliance-by-design and risk management, strong analytics (funnel