Help Desk Technician I – On-site at the Houston corporate office. Provide first-level IT support to end users, including password resets, printer/scanner maintenance, and basic hardware and software repairs. Install and troubleshoot applications and computer equipment, respond to phone and email requests, and document, track, and monitor support tickets to ensure timely resolution. Escalate complex issues to the Service Desk Team Lead when appropriate. Responsible for imaging and deploying computers to the field and to the Houston location, and processing requests in the ManageEngine ServiceDesk Plus MSP system. Close a minimum of 16 work orders per day and assist IT projects as needed. Qualifications include knowledge of Windows 11, Office 365, basic networking, and experience supporting remote users by phone. MacBook/iPad troubleshooting is a plus. Compensation: USD 44,000–46,000 per year, depending on experience. Benefits include 401(k), health and dental, generous PTO, corporate discounts, EAP, and a family-friendly work environment.

Help Desk Technician I – On-site at the Houston corporate office. Provide first-level IT support to end users, including password resets, printer/scanner maintenance, and basic hardware and software repairs. Install and troubleshoot applications and computer equipment, respond to phone and email requests, and document, track, and monitor support tickets to ensure timely resolution. Escalate complex issues to the Service Desk Team Lead when appropriate. Responsible for imaging and deploying computers to the field and to the Houston location, and processing requests in the ManageEngine ServiceDesk Plus MSP system. Close a minimum of 16 work orders per day and assist IT projects as needed. Qualifications include knowledge of Windows 11, Office 365, basic networking, and experience supporting remote users by phone. MacBook/iPad troubleshooting is a plus. Compensation: USD 44,000–46,000 per year, depending on experience. Benefits include 401(k), health and dental, generous PTO, corporate discounts, EAP, and a family-friendly work environment.