Wellcove is seeking a Remote Customer Support Representative for EVV and Facility Verification (EVV & Assessment Services). This role supports clients using Wellcove's EVV and Facility platforms, providing inquiries resolution, retraining, troubleshooting, and ongoing guidance to ensure compliant usage and accurate invoicing of home health and facility services. Key responsibilities include acting as the primary contact for clients, assisting claimants, caregivers, home care agencies, and facilities with questions, delivering training on platform tools and processes, collecting information accurately, maintaining documentation of interactions and compliance activities, delivering professional customer service via phone and email, processing requests in Wellcove’s system and escalating when appropriate, meeting support objectives and performance standards, leveraging knowledge resources to ensure accurate information and error-free processing, and performing other duties as assigned. Required skills include proficiency with Microsoft Office, ability to work remotely and independently, strong customer-first attitude, excellent communication and etiquette, willingness to learn new technology, ability to multi-task, collaborative mindset, ability to pass background screening and drug test (includes marijuana), and the ability to provide three professional references. Education: Bachelor's degree preferred or equivalent; High School Diploma or GED required. Physical requirements: sedentary, extensive computer work; remote work location free from background noise; reliable intern

Wellcove is seeking a Remote Customer Support Representative for EVV and Facility Verification (EVV & Assessment Services). This role supports clients using Wellcove's EVV and Facility platforms, providing inquiries resolution, retraining, troubleshooting, and ongoing guidance to ensure compliant usage and accurate invoicing of home health and facility services. Key responsibilities include acting as the primary contact for clients, assisting claimants, caregivers, home care agencies, and facilities with questions, delivering training on platform tools and processes, collecting information accurately, maintaining documentation of interactions and compliance activities, delivering professional customer service via phone and email, processing requests in Wellcove’s system and escalating when appropriate, meeting support objectives and performance standards, leveraging knowledge resources to ensure accurate information and error-free processing, and performing other duties as assigned. Required skills include proficiency with Microsoft Office, ability to work remotely and independently, strong customer-first attitude, excellent communication and etiquette, willingness to learn new technology, ability to multi-task, collaborative mindset, ability to pass background screening and drug test (includes marijuana), and the ability to provide three professional references. Education: Bachelor's degree preferred or equivalent; High School Diploma or GED required. Physical requirements: sedentary, extensive computer work; remote work location free from background noise; reliable intern