Reflex is building the infrastructure that powers modern retail labor, connecting national brands with trained workers to deliver reliable coverage across thousands of stores in the United States. The Customer Support Coordinator role is responsible for store-level execution, ensuring accurate system setup, proactive communication, and consistent quality across locations.

What you’ll do: - Own store-level setup and maintenance across multiple systems for boutique accounts (typically fewer than 3 stores or a single market). - Set up new stores with accurate contact information, geolocation, hours of operation, billing and pay rates, and location-specific notes for workers. - Configure worker-facing details, including what to expect, wardrobe policy, and brand-provided training materials. - Monitor store-level trends, initiate outreach, and support marketplace health by contributing to dispatch and overbooking strategies. - Review worker feedback, coach where needed, and flag recurring friction; propose structural improvements. - Deliver clear, actionable reporting and follow-ups to cross-functional teams; standardize configuration, maintenance, and reporting best practices. - Work across multiple systems, collaborating daily with Account Management and Marketplace Operations to support overall organization success.

What we’re looking for: - 1–2 years in customer success, account coordination, client services, or retail/store operations (multi-location experience is a plus). - Strong attention to detail and the ability to catch

Reflex is building the infrastructure that powers modern retail labor, connecting national brands with trained workers to deliver reliable coverage across thousands of stores in the United States. The Customer Support Coordinator role is responsible for store-level execution, ensuring accurate system setup, proactive communication, and consistent quality across locations.

What you’ll do: - Own store-level setup and maintenance across multiple systems for boutique accounts (typically fewer than 3 stores or a single market). - Set up new stores with accurate contact information, geolocation, hours of operation, billing and pay rates, and location-specific notes for workers. - Configure worker-facing details, including what to expect, wardrobe policy, and brand-provided training materials. - Monitor store-level trends, initiate outreach, and support marketplace health by contributing to dispatch and overbooking strategies. - Review worker feedback, coach where needed, and flag recurring friction; propose structural improvements. - Deliver clear, actionable reporting and follow-ups to cross-functional teams; standardize configuration, maintenance, and reporting best practices. - Work across multiple systems, collaborating daily with Account Management and Marketplace Operations to support overall organization success.

What we’re looking for: - 1–2 years in customer success, account coordination, client services, or retail/store operations (multi-location experience is a plus). - Strong attention to detail and the ability to catch