Nalanda is a Spanish multinational that connects large companies with their suppliers through an innovative digital platform. Our platform streamlines document exchange, purchases, invoices, and essential business information, coordinating activities between contractors and suppliers to reduce costs, time, and risk while promoting transparent and effective business relationships.

Role Summary Your main objective will be to drive customer retention by ensuring client satisfaction and maximizing the value they obtain from our solution. To achieve this, you will analyze relevant data related to their usage and experience, identifying opportunities for improvement and growth. You will also collaborate closely with internal teams to ensure a seamless and aligned customer experience.

Key responsibilities - Manage inbound and outbound calls to understand the needs of assigned clients, follow up on renewal offers, and drive retention. - Analyze customer feedback to identify upsell and cross-sell opportunities, acting as a key driver of business growth. - Support new clients during the onboarding process, training them on how to use the platform and helping them maximize the value of our product. - Actively collaborate with the team by sharing best practices and improvement ideas (KPI analysis, corrective action proposals, NPS follow-up, etc.). - Work closely with Sales, Implementation, Support, and Tech teams to ensure a seamless customer experience.

Qualifications - Excellent verbal and telephone communication skills, with confidence, empathy, and persuasive ability. - Experien

Nalanda is a Spanish multinational that connects large companies with their suppliers through an innovative digital platform. Our platform streamlines document exchange, purchases, invoices, and essential business information, coordinating activities between contractors and suppliers to reduce costs, time, and risk while promoting transparent and effective business relationships.

Role Summary Your main objective will be to drive customer retention by ensuring client satisfaction and maximizing the value they obtain from our solution. To achieve this, you will analyze relevant data related to their usage and experience, identifying opportunities for improvement and growth. You will also collaborate closely with internal teams to ensure a seamless and aligned customer experience.

Key responsibilities - Manage inbound and outbound calls to understand the needs of assigned clients, follow up on renewal offers, and drive retention. - Analyze customer feedback to identify upsell and cross-sell opportunities, acting as a key driver of business growth. - Support new clients during the onboarding process, training them on how to use the platform and helping them maximize the value of our product. - Actively collaborate with the team by sharing best practices and improvement ideas (KPI analysis, corrective action proposals, NPS follow-up, etc.). - Work closely with Sales, Implementation, Support, and Tech teams to ensure a seamless customer experience.

Qualifications - Excellent verbal and telephone communication skills, with confidence, empathy, and persuasive ability. - Experien