Treatwell is seeking a Customer Success Manager in Greece to drive adoption, performance, and retention of our partner base in the Greek market, based in Athens. You will own the customer relationship, handle escalations efficiently, and engage with customers daily via video calls, phone, and email to address their needs, provide training, and help partners maximize the value of Treatwell’s SaaS platform. Your focus will be to maximize customer performance, reduce churn, and drive retention and revenue growth by ensuring customers continue to see value from the platform. About you: a minimum of 2 years in a customer-facing role (SaaS/tech/marketplace experience preferred); excellence in Greek and English communication; strong conflict resolution and negotiation abilities; capacity to manage difficult conversations professionally and deliver value-based solutions. A solid understanding of digital platforms is a plus; experience with renewals, churn prevention, and retention strategies is desirable. About Treatwell: we are a Europe-wide team of 800+ professionals delivering the industry’s leading salon management software, connected to Europe’s leading bookings platform, with over 70,000 salon partners across 13+ countries and millions of bookings processed monthly. We’re on a mission to digitally revolutionise the hair and beauty community.

Treatwell is seeking a Customer Success Manager in Greece to drive adoption, performance, and retention of our partner base in the Greek market, based in Athens. You will own the customer relationship, handle escalations efficiently, and engage with customers daily via video calls, phone, and email to address their needs, provide training, and help partners maximize the value of Treatwell’s SaaS platform. Your focus will be to maximize customer performance, reduce churn, and drive retention and revenue growth by ensuring customers continue to see value from the platform. About you: a minimum of 2 years in a customer-facing role (SaaS/tech/marketplace experience preferred); excellence in Greek and English communication; strong conflict resolution and negotiation abilities; capacity to manage difficult conversations professionally and deliver value-based solutions. A solid understanding of digital platforms is a plus; experience with renewals, churn prevention, and retention strategies is desirable. About Treatwell: we are a Europe-wide team of 800+ professionals delivering the industry’s leading salon management software, connected to Europe’s leading bookings platform, with over 70,000 salon partners across 13+ countries and millions of bookings processed monthly. We’re on a mission to digitally revolutionise the hair and beauty community.