AW Rostamani Group is seeking a Customer Success Executive to support customers with sales and aftersales inquiries, ensure accurate data capture, and maintain high call quality. This on-site role is based in Dubai, United Arab Emirates and requires working at the office. Responsibilities include generating quality appointments through outbound and inbound communications, providing courteous and professional information to enhance customer satisfaction, and contributing to the achievement of team revenue goals. You will focus on KPIs related to customer handling, call quality, and service consistency, align with brand guidelines when booking appointments, and ensure accurate capture of customer details in CRM systems. You will handle calls and emails professionally, manage tasks such as transfers, messages, callbacks, holds, interruptions, and disconnects, and resolve customer queries promptly to improve overall relations and retention. Additional duties include supporting the supervisor in daily operations and training new joiners, ensuring adherence to company policies and floor instructions, maintaining flexibility to shifts, and meeting service level agreements and KPIs. Requirements: Diploma or equivalent; 2-3 years of customer service experience; English is required, bilingual ability preferred. About AW Rostamani Group: a leading multi-sector family business in the Middle East with more than seven decades of history. Its operations span automotive, real estate, retail, lighting solutions, travel, logistics, agritech and sustainable packaging, serving over 155,000 cus

AW Rostamani Group is seeking a Customer Success Executive to support customers with sales and aftersales inquiries, ensure accurate data capture, and maintain high call quality. This on-site role is based in Dubai, United Arab Emirates and requires working at the office. Responsibilities include generating quality appointments through outbound and inbound communications, providing courteous and professional information to enhance customer satisfaction, and contributing to the achievement of team revenue goals. You will focus on KPIs related to customer handling, call quality, and service consistency, align with brand guidelines when booking appointments, and ensure accurate capture of customer details in CRM systems. You will handle calls and emails professionally, manage tasks such as transfers, messages, callbacks, holds, interruptions, and disconnects, and resolve customer queries promptly to improve overall relations and retention. Additional duties include supporting the supervisor in daily operations and training new joiners, ensuring adherence to company policies and floor instructions, maintaining flexibility to shifts, and meeting service level agreements and KPIs. Requirements: Diploma or equivalent; 2-3 years of customer service experience; English is required, bilingual ability preferred. About AW Rostamani Group: a leading multi-sector family business in the Middle East with more than seven decades of history. Its operations span automotive, real estate, retail, lighting solutions, travel, logistics, agritech and sustainable packaging, serving over 155,000 cus