Sigma Computing is seeking a Customer Success Architect to join our team in New York. The CSA provides technical expertise to ensure post-sales customer success, working with customers, partners, and product teams to deliver measurable value. You will act as a product and technical expert, advising customers on best practices for implementation, performance, security (including SSO, team organization, and API access), and embedded analytics, and you will design and develop tailored analytics solutions in customer environments. You will collaborate with Product Managers and Engineering to capture feedback, identify new use cases to expand usage and secure renewals, and document architectures while monitoring deployments and troubleshooting complex technical issues. Responsibilities also include enabling adoption of Sigma capabilities such as connections to data sources, CDW/ETL integration, catalog tools, and API access, and cultivating customer references for the marketing team. The role requires engagement across post-sales areas including GTM, Support, and Product, with travel as needed and on-site work at our NYC offices. The ideal candidate has at least 10 years of business intelligence experience in a customer-facing technical role, strong data warehouse and ETL expertise, and hands-on skills with JavaScript/TypeScript, SQL, React, GraphQL, and GitHub; experience with Snowflake, Redshift, or BigQuery is preferred; a bachelor’s degree in computer science or a related field is required. Remote work is supported with travel allowances as needed in the future.

Sigma Computing is seeking a Customer Success Architect to join our team in New York. The CSA provides technical expertise to ensure post-sales customer success, working with customers, partners, and product teams to deliver measurable value. You will act as a product and technical expert, advising customers on best practices for implementation, performance, security (including SSO, team organization, and API access), and embedded analytics, and you will design and develop tailored analytics solutions in customer environments. You will collaborate with Product Managers and Engineering to capture feedback, identify new use cases to expand usage and secure renewals, and document architectures while monitoring deployments and troubleshooting complex technical issues. Responsibilities also include enabling adoption of Sigma capabilities such as connections to data sources, CDW/ETL integration, catalog tools, and API access, and cultivating customer references for the marketing team. The role requires engagement across post-sales areas including GTM, Support, and Product, with travel as needed and on-site work at our NYC offices. The ideal candidate has at least 10 years of business intelligence experience in a customer-facing technical role, strong data warehouse and ETL expertise, and hands-on skills with JavaScript/TypeScript, SQL, React, GraphQL, and GitHub; experience with Snowflake, Redshift, or BigQuery is preferred; a bachelor’s degree in computer science or a related field is required. Remote work is supported with travel allowances as needed in the future.