Suralink is an agentic automation platform for accounting professionals and their clients, delivering AI-driven accounting technology. As the leading AI platform for accounting firms, Suralink serves more than 50% of the top 100 enterprise accounting firms in the United States and has over 800,000 users globally. We are a remote-first SaaS company that values collaboration and growth. We are seeking a Customer Marketing Manager to own the stories our customers tell about us and turn that goodwill into pipeline. You will build and maintain a library of case studies, testimonials, and reference customers, amplify those stories across channels, and identify upsell and expansion signals within our existing customer base. This is a hybrid marketing and BDR role: you will personally reach out to inbound upsell and expansion leads, qualify them, and set appointments for Account Executives and Customer Success Managers.
Suralink is an agentic automation platform for accounting professionals and their clients, delivering AI-driven accounting technology. As the leading AI platform for accounting firms, Suralink serves more than 50% of the top 100 enterprise accounting firms in the United States and has over 800,000 users globally. We are a remote-first SaaS company that values collaboration and growth. We are seeking a Customer Marketing Manager to own the stories our customers tell about us and turn that goodwill into pipeline. You will build and maintain a library of case studies, testimonials, and reference customers, amplify those stories across channels, and identify upsell and expansion signals within our existing customer base. This is a hybrid marketing and BDR role: you will personally reach out to inbound upsell and expansion leads, qualify them, and set appointments for Account Executives and Customer Success Managers.
Key Responsibilities: - Source, produce, and maintain a library of customer case studies, testimonials, and reference accounts across segments and geographies. - Build and manage a customer advocacy program (reviews, referrals, speaking opportunities, referenceable logos) that fuels sales and marketing. - Amplify customer stories across all digital channels, including but not limited to web, sales enablement, social, email, and events. - Identify and qualify upsell and expansion signals from product usage, Customer Success notes, and marketing engagement to build a consistent pipeline of upsell leads. - Act as first-touch outreach (BDR-style) for inbound upsell and
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Key Responsibilities: - Source, produce, and maintain a library of customer case studies, testimonials, and reference accounts across segments and geographies. - Build and manage a customer advocacy program (reviews, referrals, speaking opportunities, referenceable logos) that fuels sales and marketing. - Amplify customer stories across all digital channels, including but not limited to web, sales enablement, social, email, and events. - Identify and qualify upsell and expansion signals from product usage, Customer Success notes, and marketing engagement to build a consistent pipeline of upsell leads. - Act as first-touch outreach (BDR-style) for inbound upsell and
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