Inbank is a fintech company with an EU banking license that connects merchants, consumers, and financial institutions on its next-generation embedded finance platform. Our financing solutions are embedded into the shopping journey of 6,000+ retailers, helping merchant partners grow their businesses while end customers benefit from a frictionless shopping experience wherever they are. With a focus on innovation and growth, we are seeking talented people to join our team of 440+ across offices in Estonia, Latvia, Lithuania, Poland, and the Czech Republic. We are looking for an experienced, proactive, and people-focused Customer Care Team Lead to join our Kaunas team. You will oversee timely, high-quality customer care across phone, email, and other channels, continuously improve support processes, and drive a positive customer experience. You will lead and develop a team of Customer Care Specialists, support them to achieve performance targets, maintain service quality, and grow professionally. A key part of your role is monitoring customer service metrics, identifying improvement areas, and implementing solutions that increase efficiency, customer satisfaction, and NPS. What you’ll be doing: Ensure timely, professional, high-quality customer care via phone, email, and other channels, including handling complex, escalated, or sensitive cases. Lead, coach, motivate, and develop the Customer Care team, promoting ownership, accountability, continuous learning, and a customer-centric culture. Monitor team performance, workload, service levels, response times, and quality indicato

Inbank is a fintech company with an EU banking license that connects merchants, consumers, and financial institutions on its next-generation embedded finance platform. Our financing solutions are embedded into the shopping journey of 6,000+ retailers, helping merchant partners grow their businesses while end customers benefit from a frictionless shopping experience wherever they are. With a focus on innovation and growth, we are seeking talented people to join our team of 440+ across offices in Estonia, Latvia, Lithuania, Poland, and the Czech Republic. We are looking for an experienced, proactive, and people-focused Customer Care Team Lead to join our Kaunas team. You will oversee timely, high-quality customer care across phone, email, and other channels, continuously improve support processes, and drive a positive customer experience. You will lead and develop a team of Customer Care Specialists, support them to achieve performance targets, maintain service quality, and grow professionally. A key part of your role is monitoring customer service metrics, identifying improvement areas, and implementing solutions that increase efficiency, customer satisfaction, and NPS. What you’ll be doing: Ensure timely, professional, high-quality customer care via phone, email, and other channels, including handling complex, escalated, or sensitive cases. Lead, coach, motivate, and develop the Customer Care team, promoting ownership, accountability, continuous learning, and a customer-centric culture. Monitor team performance, workload, service levels, response times, and quality indicato