Port.io is seeking an Account Manager to own and grow a book of Enterprise and Mid-Market customers in Boston, MA. In this post-sales role, you will manage renewals, expansion ARR, and net revenue retention (NRR), collaborating with Sales, Customer Success, and Product to maximize customer value and revenue growth. You will thrive in post-sale commercial ownership, manage complex customer relationships, and translate product adoption into renewals, upsells, and cross-sells. You will own a quota-bearing book of business, lead the renewal and expansion motions end-to-end—forecasting, deal strategy, and contract negotiations. Identify and close upsell and cross-sell opportunities through account planning and understanding customer needs. Build relationships with economic buyers and executive stakeholders, serving as a trusted advisor and leading value-focused business reviews. Partner with Sales, Customer Success, Product, and Support to drive adoption, mitigate renewal risk, and execute multi-threaded expansion strategies. Translate product usage into clear business value aligned with commercial outcomes, and share customer feedback to inform product direction and adoption improvements.

Port.io is seeking an Account Manager to own and grow a book of Enterprise and Mid-Market customers in Boston, MA. In this post-sales role, you will manage renewals, expansion ARR, and net revenue retention (NRR), collaborating with Sales, Customer Success, and Product to maximize customer value and revenue growth. You will thrive in post-sale commercial ownership, manage complex customer relationships, and translate product adoption into renewals, upsells, and cross-sells. You will own a quota-bearing book of business, lead the renewal and expansion motions end-to-end—forecasting, deal strategy, and contract negotiations. Identify and close upsell and cross-sell opportunities through account planning and understanding customer needs. Build relationships with economic buyers and executive stakeholders, serving as a trusted advisor and leading value-focused business reviews. Partner with Sales, Customer Success, Product, and Support to drive adoption, mitigate renewal risk, and execute multi-threaded expansion strategies. Translate product usage into clear business value aligned with commercial outcomes, and share customer feedback to inform product direction and adoption improvements.