Access Team Lead is an on-site leadership role based in Chicago, Illinois, United States with Northwestern Medicine. The role reflects the mission, vision, and values of NM and complies with all applicable policies and regulatory standards. Responsibilities include delivering outstanding customer service, upholding HIPAA confidentiality, and guiding the Access team to schedule and register patients, coordinate with hospital departments, and proactively escalate issues. The role requires training and developing staff, managing work schedules, and contributing to quality assurance and process improvements. The Lead oversees pre-authorization workflows, data integrity, and effective communication with patients, physicians, and insurance carriers. Leadership duties include onboarding and coaching staff, enforcing NM policies, coordinating staffing to cover patient volume, and identifying and addressing staff development needs. Qualifications: minimum two years in customer service or patient relations; excellent communication, problem-solving, and organizational skills; English proficiency; basic computer skills; ability to type 40 wpm; preferred bachelor's degree, healthcare finance/insurance knowledge, experience with Epic, NAHAM certification, and revenue cycle experience. Northwestern Medicine is an equal opportunity employer and conducts background checks.

Access Team Lead is an on-site leadership role based in Chicago, Illinois, United States with Northwestern Medicine. The role reflects the mission, vision, and values of NM and complies with all applicable policies and regulatory standards. Responsibilities include delivering outstanding customer service, upholding HIPAA confidentiality, and guiding the Access team to schedule and register patients, coordinate with hospital departments, and proactively escalate issues. The role requires training and developing staff, managing work schedules, and contributing to quality assurance and process improvements. The Lead oversees pre-authorization workflows, data integrity, and effective communication with patients, physicians, and insurance carriers. Leadership duties include onboarding and coaching staff, enforcing NM policies, coordinating staffing to cover patient volume, and identifying and addressing staff development needs. Qualifications: minimum two years in customer service or patient relations; excellent communication, problem-solving, and organizational skills; English proficiency; basic computer skills; ability to type 40 wpm; preferred bachelor's degree, healthcare finance/insurance knowledge, experience with Epic, NAHAM certification, and revenue cycle experience. Northwestern Medicine is an equal opportunity employer and conducts background checks.