Team Lead position in a gym overseeing daily operations to ensure a positive member experience. Responsibilities include training and developing staff, supervising front desk activities, and ensuring high-quality customer service. Duties include answering phone inquiries, assisting with member check-ins, sign-ups and cancellations, and updating member accounts; welcoming prospective members, giving gym tours, and facilitating member service inquiries. The role also involves assisting with team member management and providing backup support to the Club Manager, enforcing company policies, and maintaining a clean and professional gym environment. Additional duties include supporting marketing efforts, managing supplies and inventory, and generating reports. Ideal candidates will have strong customer service, communication, organizational and leadership skills, and basic computer proficiency. This is an on-site role located in Hesperia, California, United States.
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Team Lead position in a gym overseeing daily operations to ensure a positive member experience. Responsibilities include training and developing staff, supervising front desk activities, and ensuring high-quality customer service. Duties include answering phone inquiries, assisting with member check-ins, sign-ups and cancellations, and updating member accounts; welcoming prospective members, giving gym tours, and facilitating member service inquiries. The role also involves assisting with team member management and providing backup support to the Club Manager, enforcing company policies, and maintaining a clean and professional gym environment. Additional duties include supporting marketing efforts, managing supplies and inventory, and generating reports. Ideal candidates will have strong customer service, communication, organizational and leadership skills, and basic computer proficiency. This is an on-site role located in Hesperia, California, United States.
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