Samsara is seeking a Scale Customer Success Manager II to join our remote team in the United States. This is a remote position with eligibility for US residents and some metro restrictions. As a Scale Customer Success Manager II, you will pick up where our Implementation team leaves off, working closely with top customers to understand their fleet and unique challenges, advise on how to customize Samsara's IoT platform, and become their long-term partner. The role is cross-functional, collaborating with Sales, Support, Sales Engineering, and Product to provide broad exposure to a hyper-growth company.
Samsara is seeking a Scale Customer Success Manager II to join our remote team in the United States. This is a remote position with eligibility for US residents and some metro restrictions. As a Scale Customer Success Manager II, you will pick up where our Implementation team leaves off, working closely with top customers to understand their fleet and unique challenges, advise on how to customize Samsara's IoT platform, and become their long-term partner. The role is cross-functional, collaborating with Sales, Support, Sales Engineering, and Product to provide broad exposure to a hyper-growth company.
Key responsibilities include: - On the front lines, ensuring customers increase safety, efficiency, and sustainability of their operations with Samsara’s platform. - Composing joint success plans with customers, outlining objectives, metrics, and timelines, and removing barriers to value realization. - Orchestrating executive business reviews with customer decision-makers and Samsara leadership to review past successes and align on upcoming goals. - Conducting workshops to understand current operations and recommending workflow changes to maximize product value. - Deeply understanding Samsara’s platform and articulating its capabilities to diverse customers across industries. - Championing Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally.
Minimum requirements: - 2–4+ years in customer success, account management, sales, or strategic consulting; enterprise SaaS experien
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Key responsibilities include: - On the front lines, ensuring customers increase safety, efficiency, and sustainability of their operations with Samsara’s platform. - Composing joint success plans with customers, outlining objectives, metrics, and timelines, and removing barriers to value realization. - Orchestrating executive business reviews with customer decision-makers and Samsara leadership to review past successes and align on upcoming goals. - Conducting workshops to understand current operations and recommending workflow changes to maximize product value. - Deeply understanding Samsara’s platform and articulating its capabilities to diverse customers across industries. - Championing Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally.
Minimum requirements: - 2–4+ years in customer success, account management, sales, or strategic consulting; enterprise SaaS experien
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Based on: Customer Success Manager II
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