Inside Sales Support I
On-sitePosted July 29, 2026
About the role
Position: Inside Sales Support I
Summary: Responsible for providing exceptional customer service support to customers, manufacturers, and outside sales representatives under immediate supervision.
Responsibilities
Essential Skills:
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Verify that appropriate changes were made to resolve customers’ problems.
- Keep records of customer interactions or transactions, including inquiries, complaints, comments, and actions taken.
- Maintain relationships with customers, manufacturers, and outside sales personnel.
- Manage all aspects of order entry.
- Provide proactive shipping information to customers.
- Work to solve customer problems under direction of the manager.
- Produce submittals.
- Perform other duties as assigned by the manager.
- High school diploma or equivalent and 1–3 years of experience in the field or related area.
- Problem-solving ability.
- Excellent math skills.
- Ability to understand new information for problem-solving and decision-making.
- Knowledge of principles and processes for providing customer and personal services; this includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office p
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