Donorbox is hiring a Customer Support Specialist to join the Customer Success and Intelligence (CSI) team. This fully remote role is based in Modena, Italy. The successful candidate will handle email support tickets, investigate issues, assist the Support Development team with bug identification, update the knowledge base in Zendesk, and provide product usage guidance to customers. The role requires excellent written and verbal English, strong analytical and problem-solving skills, experience with SaaS support tools (Zendesk preferred), and the ability to explain complex ideas clearly. Responsibilities include prompt ticket responses, troubleshooting technical issues, maintaining knowledge base content, and monitoring customer feedback to drive improvements.

Donorbox is hiring a Customer Support Specialist to join the Customer Success and Intelligence (CSI) team. This fully remote role is based in Modena, Italy. The successful candidate will handle email support tickets, investigate issues, assist the Support Development team with bug identification, update the knowledge base in Zendesk, and provide product usage guidance to customers. The role requires excellent written and verbal English, strong analytical and problem-solving skills, experience with SaaS support tools (Zendesk preferred), and the ability to explain complex ideas clearly. Responsibilities include prompt ticket responses, troubleshooting technical issues, maintaining knowledge base content, and monitoring customer feedback to drive improvements.