Account Manager, based in Philadelphia, PA. This position is a key member of the Mid-Atlantic Regions management team and is directly responsible for leading commercial cleaning operations, ensuring service commitments are met, and driving growth that exceeds budget targets. With customers throughout Philadelphia, PA, this role oversees service scheduling, staff training, and performance management, and meets operational and sales expectations for the assigned market. The position also manages corporate expenses related to customer deliveries and is expected to grow corporate revenue by selling additional services to current customers, while assisting the sales team in developing a broader customer base. Reports to the VP of Operations.
Account Manager, based in Philadelphia, PA. This position is a key member of the Mid-Atlantic Regions management team and is directly responsible for leading commercial cleaning operations, ensuring service commitments are met, and driving growth that exceeds budget targets. With customers throughout Philadelphia, PA, this role oversees service scheduling, staff training, and performance management, and meets operational and sales expectations for the assigned market. The position also manages corporate expenses related to customer deliveries and is expected to grow corporate revenue by selling additional services to current customers, while assisting the sales team in developing a broader customer base. Reports to the VP of Operations.
Duties Include:
- Develop long-term strategies and annual business plans to drive growth. - Oversee daily operations, sales activity, budgets, and team performance. - Manage expenses related to cleaning services including delivery, labor, and supplies. - Regularly meet with clients to ensure satisfaction and identify evolving needs; build strong tenant relations through timely communications and regular in-person meetings. - Review service delivery and staffing reports to identify issues. - Analyze processes to align with customer needs and service expectations. - Meet with company leaders to evaluate location performance and identify opportunities to enhance service effectiveness; understand regulatory trends. - Understand all customer contract commitments and schedule services accordingly. - Allocate resources for customer sites and main
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Duties Include:
- Develop long-term strategies and annual business plans to drive growth. - Oversee daily operations, sales activity, budgets, and team performance. - Manage expenses related to cleaning services including delivery, labor, and supplies. - Regularly meet with clients to ensure satisfaction and identify evolving needs; build strong tenant relations through timely communications and regular in-person meetings. - Review service delivery and staffing reports to identify issues. - Analyze processes to align with customer needs and service expectations. - Meet with company leaders to evaluate location performance and identify opportunities to enhance service effectiveness; understand regulatory trends. - Understand all customer contract commitments and schedule services accordingly. - Allocate resources for customer sites and main
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Based on: Account Manager
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