Trex Fencing FDS is seeking a Customer Success Specialist to join our team in Provo, Utah. This on-site position supports consumer and business customers by responding to product inquiries, building quotes, processing orders, and assisting our outside sales team. The role also requires booking warm leads and scheduling appointments, so comfortable outbound communication is essential. This is a full-time, on-site role from 8:00 AM to 5:00 PM, Monday through Friday, located in Provo, Utah. Pay range: $21-$22 per hour DOE. Benefits include 401(k) matching, health and dental insurance, employee discounts, health savings account, paid time off, and vision insurance.
Trex Fencing FDS is seeking a Customer Success Specialist to join our team in Provo, Utah. This on-site position supports consumer and business customers by responding to product inquiries, building quotes, processing orders, and assisting our outside sales team. The role also requires booking warm leads and scheduling appointments, so comfortable outbound communication is essential. This is a full-time, on-site role from 8:00 AM to 5:00 PM, Monday through Friday, located in Provo, Utah. Pay range: $21-$22 per hour DOE. Benefits include 401(k) matching, health and dental insurance, employee discounts, health savings account, paid time off, and vision insurance.
What You’ll Do - Interact with fence contractors, distributors, homeowners/DIYers, home builders, and retail partners (e.g., Home Depot, Lowe’s) to provide product information and quotes. - Respond to customer inquiries via phone and email; generate accurate pricing for fence projects and process orders. - Review project plans and specifications (training provided) to ensure accurate quotes. - Proactively follow up on customer requests and outstanding quotes. - Book warm leads and schedule appointments for the sales team based on inbound interest and follow-up activity. - Maintain strong relationships with accounts through regular communication. - Investigate product claims and provide resolutions per company policy. - Support business development via email, text, social media outreach, and outbound calls as needed. - Enter and track customer interactions in our CRM system. - Provide administrative and customer supp
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What You’ll Do - Interact with fence contractors, distributors, homeowners/DIYers, home builders, and retail partners (e.g., Home Depot, Lowe’s) to provide product information and quotes. - Respond to customer inquiries via phone and email; generate accurate pricing for fence projects and process orders. - Review project plans and specifications (training provided) to ensure accurate quotes. - Proactively follow up on customer requests and outstanding quotes. - Book warm leads and schedule appointments for the sales team based on inbound interest and follow-up activity. - Maintain strong relationships with accounts through regular communication. - Investigate product claims and provide resolutions per company policy. - Support business development via email, text, social media outreach, and outbound calls as needed. - Enter and track customer interactions in our CRM system. - Provide administrative and customer supp
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Based on: Customer Success Specialist
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