Overview The Deposits Customer Support Specialist provides accurate and timely assistance to clients using DCI's software applications. You will help community banks manage deposits, loans, online banking, and more, enabling them to offer exceptional services to their customers.
What you will do - Receive, log, and respond to inquiries via telephone, online chats, and email about DCI products. - Educate customers to improve their understanding of DCI applications and services. - Research and resolve customer questions and concerns efficiently. - Escalate complex issues to senior support or development teams when needed. - Maintain and update customer records with accuracy and compliance. - Contribute to user documentation and its creation. - Support on-site implementation teams, Customer Relationship Managers, and the Education Department. - Assist with setup and plugin configuration for new services. - Serve as backup support for first-level calls across applications. - Participate in the customer support call center as needed.
Overview The Deposits Customer Support Specialist provides accurate and timely assistance to clients using DCI's software applications. You will help community banks manage deposits, loans, online banking, and more, enabling them to offer exceptional services to their customers.
What you will do - Receive, log, and respond to inquiries via telephone, online chats, and email about DCI products. - Educate customers to improve their understanding of DCI applications and services. - Research and resolve customer questions and concerns efficiently. - Escalate complex issues to senior support or development teams when needed. - Maintain and update customer records with accuracy and compliance. - Contribute to user documentation and its creation. - Support on-site implementation teams, Customer Relationship Managers, and the Education Department. - Assist with setup and plugin configuration for new services. - Serve as backup support for first-level calls across applications. - Participate in the customer support call center as needed.
Who you are Required qualifications: - Experience in a bank, financial institution, or related field. - Excellent verbal and listening skills for in-person and phone interactions. - A friendly, professional attitude when assisting customers. - Exceptional written communication skills for internal and external correspondence. - Strong analytical, problem-solving, and resolution abilities. - Effective time management and organizational skills. - Proficiency with Microsoft 365 tools. - Ability to quickly learn new tools and processes. - Comfort with
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Who you are Required qualifications: - Experience in a bank, financial institution, or related field. - Excellent verbal and listening skills for in-person and phone interactions. - A friendly, professional attitude when assisting customers. - Exceptional written communication skills for internal and external correspondence. - Strong analytical, problem-solving, and resolution abilities. - Effective time management and organizational skills. - Proficiency with Microsoft 365 tools. - Ability to quickly learn new tools and processes. - Comfort with
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