Hoffmaster is seeking a Customer Service Team Lead to support day-to-day customer service operations. This on-site role serves as the first point of contact for Customer Service Representatives, handles escalations, troubleshoots issues, and provides timely solutions. The successful candidate will promote a positive team culture through effective communication, availability, collaboration, and a strong focus on service excellence.

Qualifications: Associate degree in Business, Communications, or related field preferred; 4+ years of customer service experience; strong problem-solving, analytical, and organizational skills; ability to manage multiple priorities in a fast-paced environment; ability to analyze complex data and make informed scheduling decisions; excellent communication and interpersonal skills; ability to work cross-functionally and support team goals.

Hoffmaster is seeking a Customer Service Team Lead to support day-to-day customer service operations. This on-site role serves as the first point of contact for Customer Service Representatives, handles escalations, troubleshoots issues, and provides timely solutions. The successful candidate will promote a positive team culture through effective communication, availability, collaboration, and a strong focus on service excellence.

Qualifications: Associate degree in Business, Communications, or related field preferred; 4+ years of customer service experience; strong problem-solving, analytical, and organizational skills; ability to manage multiple priorities in a fast-paced environment; ability to analyze complex data and make informed scheduling decisions; excellent communication and interpersonal skills; ability to work cross-functionally and support team goals.