Position: Customer Support Manager - Industrial Overview: The Customer Support Manager (CSM) at Select Water Solutions serves as the primary liaison between the company and its industrial and oilfield clients. The CSM maintains and strengthens customer relationships by understanding operational requirements, implementing solutions, and communicating client needs to management and field operations teams. This role requires a strong understanding of industrial service environments, oilfield operations, logistics, and operational coordination to ensure seamless delivery of Select’s solutions and continued customer satisfaction.
Position: Customer Support Manager - Industrial Overview: The Customer Support Manager (CSM) at Select Water Solutions serves as the primary liaison between the company and its industrial and oilfield clients. The CSM maintains and strengthens customer relationships by understanding operational requirements, implementing solutions, and communicating client needs to management and field operations teams. This role requires a strong understanding of industrial service environments, oilfield operations, logistics, and operational coordination to ensure seamless delivery of Select’s solutions and continued customer satisfaction.
Key responsibilities: - Meet daily with customers to understand objectives, project timelines, and equipment requirements. - Coordinate with the Operations Manager and Corporate Account Representative to align customer expectations with available resources and service capabilities. - Provide regular market intelligence, competitive insights, industry trends, and project status updates through established reporting channels. - Ensure personnel, fleet assets, and equipment are properly scheduled and mobilized to meet job demands; monitor and adjust resource allocations across customer sites. - Maintain ongoing engagement with customers to identify new opportunities, upcoming projects, and areas for service optimization. - Complete all required operational and customer reports in a timely and accurate manner. - Promote strong ethics in all interactions with customers, vendors, and company personnel. - M
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Key responsibilities: - Meet daily with customers to understand objectives, project timelines, and equipment requirements. - Coordinate with the Operations Manager and Corporate Account Representative to align customer expectations with available resources and service capabilities. - Provide regular market intelligence, competitive insights, industry trends, and project status updates through established reporting channels. - Ensure personnel, fleet assets, and equipment are properly scheduled and mobilized to meet job demands; monitor and adjust resource allocations across customer sites. - Maintain ongoing engagement with customers to identify new opportunities, upcoming projects, and areas for service optimization. - Complete all required operational and customer reports in a timely and accurate manner. - Promote strong ethics in all interactions with customers, vendors, and company personnel. - M
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