Fipto is seeking a founding Account Manager to own the post-sale client relationship end-to-end, driving retention and expansion while laying the foundations for a scalable AM function. You will manage a portfolio of strategic PSP and large-corporate clients, acting as their trusted advisor and primary point of contact, and lead contract renewals and negotiations with C-level stakeholders to maximize client lifetime value. Develop tailored growth plans to identify up-sell and cross-sell opportunities and increase share of wallet. Define and document Fipto's AM playbook from the ground up—account segmentation, health scoring, quarterly business review formats, CRM hygiene, and the onboarding-to-AM hand-off process. Track portfolio health, retention metrics, and expansion pipeline, and partner across Sales, Product, Operations, and Compliance to resolve client needs and advocate for client interests. Stand up a regular QBR cadence and commercial review rhythm across the portfolio, establishing accountability and visibility for the commercial team, and lay the groundwork for a future AM team by documenting processes and tooling. This role is based in Paris with a hybrid work arrangement, reporting to Grégoire within the commercial function. Base salary €60,000 – €75,000 depending on experience, with 20% variable compensation, BSPCE equity, additional rest days, remote-friendly policy, health insurance, and other benefits. Languages: full professional fluency in English and French is required.

Fipto is seeking a founding Account Manager to own the post-sale client relationship end-to-end, driving retention and expansion while laying the foundations for a scalable AM function. You will manage a portfolio of strategic PSP and large-corporate clients, acting as their trusted advisor and primary point of contact, and lead contract renewals and negotiations with C-level stakeholders to maximize client lifetime value. Develop tailored growth plans to identify up-sell and cross-sell opportunities and increase share of wallet. Define and document Fipto's AM playbook from the ground up—account segmentation, health scoring, quarterly business review formats, CRM hygiene, and the onboarding-to-AM hand-off process. Track portfolio health, retention metrics, and expansion pipeline, and partner across Sales, Product, Operations, and Compliance to resolve client needs and advocate for client interests. Stand up a regular QBR cadence and commercial review rhythm across the portfolio, establishing accountability and visibility for the commercial team, and lay the groundwork for a future AM team by documenting processes and tooling. This role is based in Paris with a hybrid work arrangement, reporting to Grégoire within the commercial function. Base salary €60,000 – €75,000 depending on experience, with 20% variable compensation, BSPCE equity, additional rest days, remote-friendly policy, health insurance, and other benefits. Languages: full professional fluency in English and French is required.